Troubleshoot dialing from Outlook

• Make sure you are using a traditional (such as a 28.8 Kbps or 56 Kbps) modem.
• If you use an external modem, make sure your communications port and modem are connected by a cable and that your modem is plugged into the phone jack, and then try the call again.
• Make sure the communications port is set up properly. On the Actions menu, point to Call Contact, and then click New Call. Click Dialing Options, click Line Properties, and then check the setup options selected.
• Make sure the location you are dialing from is set up properly and that dialing instructions, such as dialing 9 for an outside line, are specified. On the Actions menu, point to Call Contact, and then click New Call. Click Dialing Properties, click the location you are dialing from, and then click Edit to check the dialing options and instructions selected for that location.

International phone number

• Do you get a message to first dial "1" and then the area code? If so, go back to where you typed the phone number, and add a "1" and the area code.
• Do you use a calling card? If not, make sure a calling card is not specified in your settings.
  1. Click Contacts, and then on the Actions menu, point to Call Contact, and then click New Call.
  2. Click Dialing Properties, click an entry, and then click Edit.
  3. Click the Calling Card tab, and then in the list, click None.

If you need to dial a local phone number that has a different area code, the automatic phone dialer might try to dial the number as if it were a long-distance number.

1. Click Contacts, and then on the Actions menu, point to Call Contact, and then click New Call.
2. Click Dialing Properties, click an entry, and then click Edit.
3. Click the Area Code Rules tab, and then click New to define area code rules.

If you need to dial a long-distance number in the same area code as the number you are calling from, the automatic phone dialer might try to dial the number as a local phone number.

1. Click Contacts, and then on the Actions menu, point to Call Contact, and then click New Call.
2. Click Dialing Properties, click an entry, and then click Edit.
3. Click the Area Code Rules tab, and then click New to define area code rules.

• Review your calling card set up
  1. Click Contacts, and then on the Actions menu, point to Call Contact, and then click New Call.
  2. Click Dialing Properties, click the location you're dialing from, click Edit, and then click the Calling Card tab.
  3. In the list, click the calling card you're using.

  4. In the Account number box, review or retype your calling card account number. Often, this number consists of part or all of your phone number.

  5. In the Personal ID Number (PIN) box, review or retype your calling card personal identification number (PIN).
  6. To check access number and calling card dialing steps, click Edit.
  7. Click the Long Distance, International, or Local Calls tabs, as needed. In the Access number box on each tab, review or retype the phone number used to place calls with your calling card.

     This number typically appears on your calling card. You do not need to enter hyphens or any punctuation (for example 14255550112).

  8. Under Calling card dialing steps on each tab, review and make any changes in the steps needed to use this card.

• If your calling card is not listed, create a new calling card entry
  1. If you haven't already done so, set up a modem.

     For information, refer to the modem topics in Microsoft Windows Help.

  2. Click Contacts and then on the Actions menu, point to Call Contact, and then click New Call.
  3. Click Dialing Properties, click the location you're dialing from, click Edit, and then click the Calling Card tab.
  4. Click New.
  5. In the Calling card name box, type the name of your card.
  6. In the Account number box, type your calling card account number. Often, this number consists of part or all of your phone number.
  7. In the Personal ID Number (PIN) box, type your calling card personal identification number (PIN).

  8. Click the Long Distance, International, or Local Calls tabs, as needed. In the Access number box on each tab, type the phone number used to place calls with your calling card.

     This number typically appears on your calling card. You do not need to enter hyphens or any punctuation (for example 14255550112).

  9. Under Calling card dialing steps on each tab, review and make any changes in the steps needed to use this card.

• Make sure the rules for the calling card are set up properly

  1. Click Contacts, and then on the Actions menu, point to Call Contact, and then click New Call.

  2. Click Dialing Properties, click the location you're dialing from, and then click Edit.

  3. Click the Calling Card tab, click a card, and then click Edit to check the rules for this calling card. For more information about calling card rules, see Windows Help, or contact your calling card vendor.

• If the phone number is an international number, make sure it's entered in the correct format:

  +country code (area code) local number

  For example, the international format for a typical United States number would be:

  +1 (425) 555-0112

• Make sure the location you are dialing from is set up properly and that dialing instructions, such as dialing 9 for an outside line, are specified. On the Actions menu, point to Call Contact, and then click New Call. Click Dialing Properties, click the location you are dialing from, and then click Edit to check the dialing options and instructions selected for that location.
• Letters are not recognized by the automatic phone dialer. Change the letters to the appropriate numbers.
• If you include letters after the phone number— for example, "ext. 1234"— the automatic phone dialer stops dialing when it reaches the letters.

• Most Internet addresses and connection settings are case-sensitive. Make sure settings are capitalized correctly.
• If you receive an error when you try to send or receive messages, confirm your Internet e-mail account settings. You may have entered a (DNS) server address or a news server address instead of the e-mail server address. A common format for mail servers includes adding "mail" before your ISP domain name. While servers such as mail.example.com are common, there are many variations. Your Internet service provider (ISP) can provide you with the correct address.